(Consider employee on-boarding, or change management, or the fact that we have multiple services, sometimes as much as 20 different systems, that we need to use daily.) Its remit now also includes B2B, since in many cases an organization’s internal teams can be just as confused or frustrated with its tech services as external customers might be, and that impacts overall productivity. When it was founded in 2011, WalkMe’s focus was primarily on providing help to website visitors, to keep them from bouncing away in frustration.
Today, that platform includes elements of machine learning and big data analytics along with technologies to read, understand, and guide through user interfaces - a tech stack that has grown through a combination of internal development and acquisitions. The money - which brings the total raised to $207.5 million - will be used to expand its business further into local markets in Europe and Asia Pacific, and also continue to build out its platform. WalkMe is not disclosing its valuation, but a source very close to the company confirmed to me that it is now over $1 billion as business continues to “grow rapidly.” WalkMe now has 2,000 customers globally, which includes more than 30 percent of the Fortune 500, including Delta, HP (CEO and co-founder Dan Adika is an alum), T-Mobile and Microsoft (no Clippy jokes, please).
WalkMe - the Israel-based provider of tools that companies and organizations plug into their own apps to help guide people in using them more efficiently - has closed $40 million in funding in a Series F round led by Insight Venture Partners, with participation also from previous investor Mangrove. Today, one of the more successful startups working in this area has raised a sizeable round that speaks to the opportunity. Designing for digital interfaces has come a long way since the first days of the web, but there remains a place for tech that can help navigate us through what are sometimes still bloated or complicated services (notwithstanding those that are deliberately so).
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